Privacy policy

ANA always welcomes you as a representative of the aviation industry with a safe and hospitable service and takes the protection of your private data very seriously. It is important to us that you feel comfortable when visiting our Internet pages and that your privacy is protected when processing personal data. ANA therefore collects, processes and uses personal data exclusively within the framework of the applicable regulations, in particular the EU General Data Protection Regulation and the Federal Data Protection Act.

Navigation data is collected from all users of our websites, including data on IP addresses, browsers and websites visited. This data is evaluated to gain a picture of the number of visits, the average time a visitor spends on the pages, the pages viewed and similar information so that the offering of our websites can be continuously improved. Although our web servers recognise the IP address of a visitor, no conclusions can be drawn from this as to the visitor’s identity. You can therefore use most of our website without giving us your name or any other personal information.

If you participate in a competition on this website, we also collect, process and use the personal data required to notify the winners. This data is deleted as soon as knowledge of it is no longer required to fulfil the purpose for which it was stored. You can change your personal data at any time.

You will occasionally receive e-mails informing you of special offers, new services and other interesting news, as well as on the occasion of marketing campaigns, if you have given us your prior consent in this regard. These emails may be sent by us or by our partner companies that we have engaged as part of marketing activities or to provide services. If ANA makes use of them, they may only process or use the data transmitted by us for the purpose for which it was transmitted. We ensure this through corresponding contractual regulations. In the e-mails you receive, you will find a note on how you can unsubscribe from the information for the future using the “opt-out function”.

In order to protect your personal data and ANA’s databases and systems, we recommend that you do not disclose any data that could lead to conclusions about your identity to third parties. In addition, we ask you to inform us as soon as possible if you become aware of any security deficiencies.

Please note that under the terms of use of our websites, we are not responsible for the content of any websites that you may access through a link, and we do not accept any liability for any loss, damage or infringement arising from the content or use of such websites. Please check whether such websites offer their own data protection and security concepts.

Our websites are not intended for use by children. We have no intention of obtaining data from minors. However, because we cannot determine the age of individuals who visit our websites, parents or guardians should notify us by email if they become aware that a child has provided us with personal information.

You can view the full All Nippon Airways Ltd. privacy policy here.