Germany

Skyagent Contact Germany

All Nippon Airways
Sales & Marketing
Rossmarkt 21
60311 Frankfurt am Main
Germany

Agent Help Desk
Opening hours: Monday to Friday 9.30am – 5pm
Phone: +49 (0)69 29976 123
*The public holidays of the State of Hesse apply.

German Sales
Fax: +49 (0)69 29976 201
Requests for group travel: emea.group@ana.co.jp

Passenger Hotline
German Support
Phone: 0800 7243798 (only from Germany)
Opening hours: Monday to Friday 10am – 4.30pm
*The public holidays of the State of Hesse apply.

International Hotline
Support in English and Japanese
Phone: 0800 1825021
Phone: +49 6929976198
*The hotline is available 24 hours, seven days a week.

General information: anaskyweb.com

Austria

Skyagent Contact Austria

All Nippon Airways
Office Park 1 Top B10/03
Flughafen Wien 1300
Austria

Agent Help Desk
Opening hours: Monday to Friday 9.30am – 5pm
Phone: +49 (0)69 29976 123
*The public holidays of the German State of Hesse apply.

Austrian Sales
Fax: +49 (0)69 29976 201
Requests for group travel: emea.group@ana.co.jp

Passenger Hotline
German Support
Opening hours: Monday to Friday 9.30am – 5pm
Phone: 0800 0706264 (only from Austria)
*The public holidays of the German State of Hesse apply.

International Hotline
Support in English and Japanese
Phone: 0800 298887
Phone: +49 6929976198
*The hotline is available 24 hours, seven days a week.

General information: anaskyweb.com

Switzerland

Skyagent Contact Switzerland

All Nippon Airways
29-31, route de l’Aéroport
Case Postale 46
1215 Geneva
Switzerland

Agent Helpdesk
Phone: +41 (0)22 909 1050

Reservation and marketing:
Phone: + 41 (0)22 909 10 50
Email: gva@ana.co.jp
Requests for group travel: emea.group@ana.co.jp
*The public holidays of the Canton of Geneva apply.

Passenger Hotline
Support in German
Opening hours: Monday to Friday 10am – 16.30pm
Phone: 0800-002-207 (only from Switzerland)
*The public holidays of the German State of Hesse apply.
Support in French
Opening hours: Monday to Friday 9.30am – 12.30pm, 1.30pm – 5pm
Phone: 0800-002-206 (only from Switzerland)
*The public holidays of France apply.

International Hotline
Support in English and Japanese
Phone: 0800-000-049
Phone: +49 6929976198
*The hotline is available 24 hours, seven days a week.

General information: anaskyweb.com

Belgium

Skyagent Contact Belgium

All Nippon Airways
Brussels National Airport
Level Arrival PO Box 50
1930 Zaventem, Belgium

General inquiries
E-mail: info.bru@ana.co.jp
Phone: +32 2 639 03 80 (BE/NL/LU)
Opening hours: Monday to Friday; 9.00 am – 17.00 pm
*The public holidays of Belgium apply.

Group department
E-mail: emea.group@ana.co.jp

International Hotline
Support in English and Japanese
Phone (from Belgium): 0800-81853*
Phone (from the Netherlands): 0800-020-1106*
Phone (from Luxembourg): 0032 800 81853*
In case a connection is not possible, please call the following number:
+49 6929976198*

*The hotline is available 24 hours, seven days a week.

General information: anaskyweb.com

France

Skyagent Contact France

General inquiries
E-mail: anafrance@ana.co.jp
Phone: 0805 54 24 67
Opening hours: Monday – Friday; 10:00 – 12:30 and 13:30 – 17:00
*The public holidays of France apply.

Group department
E-mail: emea.group@ana.co.jp

International Hotline
Support in English and Japanese
Phone: 0800-90-4431
*The hotline is available 24 hours, seven days a week.

General information: anaskyweb.com

United Kingdom

Skyagent Contakt UK

ANA – All Nippon Airways
4th Floor, 12 Hammersmith Grove
London, W6 7AP
United Kingdom

Inside Sales (Agent Support)
Opening hours: Monday to Friday 9.00am – 17.00pm
Email: uksales@ana.co.jp
Group reservations: emea.group@ana.co.jp
*The public holidays of the United Kingdom apply.

International Hotline
Support in English and Japanese
Phone: 0808 234 4131 (from UK)
Phone: 0808 189 3077 (from UK, English/Reservation only)
*The hotline is available 24 hours, seven days a week.

Ireland

Skyagent Contact Ireland

ASM Ireland (GSA)
1st Floor, 84 Strand St
Townparks, Skerries
Co. Dublin, K34 VW93
Ireland
Opening hours: Monday to Friday 9.00am – 17.30pm
Phone: +353 (0)87 2533 141
*The public holidays of Ireland apply.

General information: anaskyweb.com

International Hotline
Support in English and Japanese
Phone: 1-800900607
*The hotline is available 24 hours, seven days a week.

Italy

Skyagent Contact Italy

All Nippon Airways
Terminal 1 – Primo Piano
Aeroporto di Malpensa
21010 Ferno (VA)
Italy

Inside Sales (Agent and Passenger Support)
*Support in Italian*
Opening hours: Monday to Friday 10:00-13:00, 13:30-16:30
Phone: 800 931 399 (only from Italy)
*The public holidays of Italy apply.

Inquiry by Email from Travel Agencies
Reservation & Information: rominfo@ana.co.jp
Groups: emea.group@ana.co.jp

International Hotline
Support in English and Japanese
Phone: 800 172 667 (only from Italy)
*The hotline is available 24 hours, seven days a week.

General information: ana.co.jp/it/it/

Sweden

Skyagent Contact Sweden

All Nippon Airways
Stockholm Arlanda Airport,
Sky City, Pelargangen,
Trapphaus B 6:E Vaningen
190 60 Stockholm Arlanda

Inside Sales (Agent Support)
Email: uksales@ana.co.jp
Group reservations: emea.group@ana.co.jp
Opening hours: Monday to Friday 10.00am – 6.00pm
*The public holidays of the United Kingdom apply.

International Hotline
Support in English and Japanese
Phone: 0201-00439
*The hotline is available 24 hours, seven days a week.

General information: anaskyweb.com

Turkey

Skyagent Contact Turkey

Agent Help Desk:
GÖZEN GSA TÜRKİYE
Email: ANA@gozengsa.com
Phone: 0 212 465 33 03

Requests for group travel:
Email: emea.group@ana.co.jp

International Hotline
Support in English and Japanese
Phone: +49-69-29976-198
*The hotline is available 24 hours, seven days a week.

General information: anaskyweb.co.jp

Spain / Portugal

Skyagent Contact Spain / Portugal

Inside Sales (Agent Support)
Email: emea.agent@ana.co.jp
Group reservations: emea.group@ana.co.jp
Opening hours: Monday to Friday 10.00am – 6.00pm
*The public holidays of the United Kingdom apply.

International Hotline
Support in English and Japanese
Phone:
Spain: 9009681-99
Portugal: +49-69-29976-198
*The hotline is available 24 hours, seven days a week.

General information: anaskyweb.com