ANA Skyagent

Skyagent Contact

If you have any questions about a booking or need more information about rates and products, we look forward to your call or e-mail.

Germany

Skyagent Contact Germany

All Nippon Airways
Sales & Marketing
Rossmarkt 21
60311 Frankfurt am Main
Germany

Agent Help Desk 
Opening hours:    Monday to Friday 9.30am – 5pm
Phone:                  +49 (0)69 29976 123

German Sales
Fax:                      +49 (0)69 29976 201
Requests for group travel: groupsgermany@ana.co.jp

Passenger Hotline
German Support
Opening hours:    Monday to Friday 9.30am – 5pm
Phone:                   0800 7243798 (only from Germany)

International Hotline
Support in English and Japanese
Phone:                      0800 1825021 (since 18 December 2023)
Phone:                   +49 6929976198
The hotline is currently unavailable from 11pm until 2pm (UTC+1:00).

General information: anaskyweb.com

Austria

Skyagent Contact Austria

All Nippon Airways
Office Park 1 Top B10/03
Flughafen Wien 1300
Austria

Agent Help Desk 
Opening hours:    Monday to Friday 9.30am – 5pm
Phone:                  +49 (0)69 29976 123

Austrian Sales
Fax:                      +49 (0)69 29976 201
Requests for group travel: groupsgermany@ana.co.jp

Passenger Hotline
German Support
Opening hours:    Monday to Friday 9.30am – 5pm
Phone:                   0800 0706264 (only from Austria)

International Hotline
Support in English and Japanese
Phone:                 0800 298887 (since 18 December 2023)
Phone:                   +49 6929976198
The hotline is currently unavailable from 11pm until 2pm (UTC+1:00).

General information: anaskyweb.com

Switzerland

Skyagent Contact Switzerland

All Nippon Airways
29-31, route de l’Aéroport
Case Postale 46
1215 Geneva
Switzerland

Agent Helpdesk
Phone: +41 (0)22 909 1050

Reservation and marketing:
Phone: + 41 (0)22 909 10 50

E-mail: gva@ana.co.jp

Passenger Hotline
Support in German
Opening hours:    Monday to Friday 10am – 16.30pm
Phone:                   0800-002-207 (only from Switzerland)
Support in French
Opening hours:    Monday to Friday 9.30am – 12.30pm, 1.30pm – 5pm
Phone:                   0800-002-206 (only from Switzerland)

International Hotline
Support in English and Japanese
Phone:                      0800 563291 (since 18 December 2023)
Phone:                   +49 6929976198
The hotline is currently unavailable from 11pm until 2pm (UTC+1:00).

General information: anaskyweb.com

Belgium

Skyagent Contact Belgium

All Nippon Airways
Brussels National Airport
Level Arrival PO Box 50
1930 Zaventem, Belgium

General inquiries
E-mail: info.bru@ana.co.jp

Group department
E-mail:                   group.bru@ana.co.jp
Phone:                   +32 2 639 03 80 (BE/NL/LU)

International Hotline
Support in English and Japanese
Phone:                   0800-81853 (only within Belgium)
Phone:                   0800-020-1106 (since 18 December 2023,
                                only within Netherlands)
Phone:                   0032 800 81853 (only within Luxembourg)
In case a connection is not possible, please call the following number:
Phone:                   +49 6929976198
The hotline is currently unavailable from 11pm until 2pm (UTC+1:00).

General information: anaskyweb.com