What’s up ANA?

Promote Japan’s winter charm to your clients

With serene Zen retreats, captivating plum blossoms, incredible powder snow in Hokkaido, and the picturesque sight of snow monkeys in Nagano’s Onsen hot springs, January and February offer unique experiences. Here are seven reasons to recommend a value-for-money winter trip to Japan to your clients.

Even more comfort with new seats

(last update: 10.04.2025)

From April 2026, new seats will gradually be introduced to Premium Economy and Economy Class on international long-haul B787-9 flights. The new seat design exceeds the international standard in terms of functionality, ergonomics, seat pitch and backrest adjustability. The new Premium Economy seats will have 5 cm (2 inches) more seat pitch, while the backrest can also be reclined by 5 cm (2 inches). The Economy Class seats will also have an additional 2.5 cm (1 inch) more seat pitch and the backrest can be reclined 5 cm (2 inches) further.

New Service for Diamond members: ANA SUITE Express

(last update: 10.04.2025)

An express security checkpoint is now available in the Domestic Terminal at Tokyo Haneda Airport for ANA Mileage Club members with Diamond status. Diamond members who have already completed the check-in and baggage drop-off in advance can complete the security check quickly and easily. The checkpoint is conveniently located near the center of the departure lobby.
ANA SUITE check-in is of course still available for all status holders who wish to check in baggage or require personal assistance.

Kikoku Pack Service 2025

(last update: 07.04.2025)

The new Kikoku Pack is here!
Essentially, the baggage waiver for customers travelling to Japan on a one-way ticket remains the same. However, there are changes to the conditions and handling – i.e. the question of which customers are eligible for the service and how Kikoku Packs should be requested.
You can find more details about the new Kikoku Pack here and in the download section.

The validity period of the new Kikoku Pack begins on 1 May 2025 and ends on 30 April 2026.

If you have any questions, please feel free to contact us at any time!

ANA Wins Air Transport World’s 2025 Airline of the Year Award

(last update: 10.03.2025)

ANA was honored by Air Transport World with its 2025 Airline of the Year Award, recognized for its superior performance, innovation and service. This is the fourth time ANA has received this prestigious award, the most among Asian airlines.
ATW Editor-in-Chief Karen Walker said, “ANA is highly deserving of this recognition. The ATW Airline of the Year Award is reserved for only the best-of-the-best in the global airline industry. As a multi-winner of the Award, ANA and its Team have proved once again how they stay on top of operational and financial excellence, superb customer service, innovative thinking and dedication to safety, sustainability and community. Congratulations ANA!”

ANA Holdings Earns Spot in CDP Climate Change ‘A List’

(last update: 20.02.2025)

The ANA Group has been included in the CDP (Carbon Disclosure Project) A-list for the third time in a row, demonstrating its ongoing commitment to sustainability. The company is the only airline in the world to receive this classification.
Measures and initiatives to reduce CO2 emissions that the ANA Group is focusing on, include operational improvements, more fuel-efficient aircraft and the use of sustainable aviation fuel (SAF). In addition, facilities and equipment are being modernised and sustainable electricity is being purchased.

‘ANA Original Ramen’ for First and Business Class

(last update: 17.02.2025)

Lovers of Japanese cuisine can look forward to a new offer for First and Business Class!
‘ANA Original Ramen’ will be introduced as a light meal menu option on international flights starting March 1. The two flavors (Negi-Miso and Tonkotsu-Style) are made from plant-based foods, providing enjoyable options for customers with dietary needs.

Summer Schedule 2025

(last update: 17.02.2025)

The 2025 summer schedule has been finalised!
For the first time, all three new routes from Milan, Stockholm and Istanbul are included, giving our passengers a total of nine European connections to Tokyo.
There have only been minor changes to our flights. Nevertheless, we would ask you to kindly check the affected bookings, particularly with regard to the minimum transfer time, adjust them if necessary and inform your customers.

The summer timetable is valid from 30 March to 25 October 2025 and can be accessed here.

ANA HOLDINGS Included in Dow Jones Sustainability
World Index for 8th Consecutive Year

(last update: 22.01.2025)

ANA Holdings Inc. has been selected for the Dow Jones Sustainability World Index list for the eighth consecutive year.
ANA HD was praised by Dow Jones for its corporate sustainability efforts, including its management of key materiality issues related to corporate value creation, human resource strategy and transportation safety. The airline also received recognition for its climate strategy, water consumption management and supply chain management.

5-Star Rating for the 12th Year in a Row

(last update: 22.01.2025)

For the 12th year in a row, ANA has been awarded the top rating of 5 stars by Skytrax. Once again, we are one of only 10 airlines worldwide to receive the coveted top rating.
ANA was particularly praised for providing customers with a 5-star experience in all aspects of air travel.
Over the past year, there have been a number of initiatives and innovations to further improve the customer experience at various levels. These include improved user-friendliness of our digital services, optimized check-in processes in Japan thanks to the latest technologies, as well as staff training and the expansion of in-flight Wi-Fi services.
In addition, 26 international flights now operate from Terminal 2 in Tokyo Haneda, which is usually used for domestic flights. This in turn means that the majority of our international passengers do not have to spend a lot of time changing terminals.

We will of course continue to work on our product in 2025 to offer our customers a smooth and relaxed travel experience.

GSO coming soon!

(last update: 14.01.2025)

Good news for all agents who work a lot with group bookings: ANA will be switching to GSO (Group Sales Optimiser) eventually! The new tool should not only make the issue of group tickets easier, but above all faster. A major advantage of GSO is that, depending on the itinerary, you no longer have to wait for price offers. Instead, the prices are shown immediately.

Unfortunately, you’ll need to wait for a little longer before you can actively use the GSO, as we want to thoroughly test the new system first.

A small note regarding new group bookings:
Some time ago we standardised our group conditions for the European market.
You can view the conditions here.
Booking inquiries should be sent to emea.group@ana.co.jp

ANA Supports Development of Safe Bags for Electronics

(last update: 09.12.2024)

ANA, Kikuchi Sheet Industries, and TOPPAN Corporation have co-developed a fire-resistant electronics storage bag to protect against fires caused by overheated device batteries. Used on ANA, AirJapan, and ANA Wings flights, the bags combine TOPPAN’s FSfilm® and Kikuchi’s fire-resistant bag to reduce fire risks. From January 2025, ANA Trading will sell these bags to other airlines and commercial customers, highlighting the importance of fire safety. This innovation, triggered by fire incidents on various airlines due to faulty lithium-ion batteries, underscores ANA’s commitment to safety.

Premium Member Check-in Experience for Domestic Flights at Haneda Airport

(last update: 09.12.2024)

ANA is currently in the process of renovating its domestic flight check-in facilities. The ANA SUITE CHECK-IN for Diamond Service has now been completed, followed by the north side ANA PREMIUM CHECK-IN for premium members and premium class passengers from the 18th of December. Renovations for the south side of the ANA PREMIUM CHECK-IN will be completed in Summer 2025.

The implementation of smart lanes technology will further expedite the check-in process.

Four New Leading Japanese Chefs Join THE CONNOISSEURS Lineup

(last update: 09.12.2024)

ANA has welcomed four new leading Japanese chefs to THE CONNOISSEURS. In September 2013, ANA launched THE CONNOISSEURS, a team of celebrated chefs and beverage experts from Japan and around the world. The new members of THE CONNOISSEURS from December 2024 through to November 2025 include Kenichiro Sekiya from Joël Robuchon Tokyo, Kentaro Mura from Ebitei Bekkan, Yuhei Kurita from Ginza L’écrin, and Shiro Yamazaki from Yamazaki. With these new additions, THE CONNOISSEURS will comprise a total of 16 members. The collaborative menu will be available in First Class and Business Class on flights from Japan to Europe and the United States.

2025 APEX World Class Airline

(last update: 09.12.2024)

ANA has achieved its first 2025 APEX World Class award. This prestigious award, presented by the North America-based APEX, one of the world’s largest airline industry associations, recognises airlines that excel in safety, service, sustainability and health control initiatives through a comprehensive audit. This year, only 10 airlines worldwide earned this distinction. ANA earned high marks for its safe and clean in-flight environment, contributions towards a sustainable society, and high-quality customer service. 

New Milan Malpensa – Tokyo Haneda Flight Took Off

(last update: 04.12.2024)

On the 3rd of December, ANA launched its new direct flight from Milan, Italy, marking its seventh European city connection. This launch signifies ANA’s first scheduled flight from Haneda to Milan. The Milan launch is one of our three new European routes this winter, to be followed by Stockholm in January and Istanbul in February. Demand for Japan as a holiday destination is surging.
With this expansion in Europe, we aim to provide passengers with more options and greater convenience.

FAQ Update on the U.S. DOT ‘NPRM Airline Ticket Refunds and Consumer Protections’

(last update: 27.11.2024)

We have added a new section to our FAQ: Special regulations for individual countries/regions.
Starting with the U.S. DOT ‘NPRM Airline Ticket Refunds and Consumer Protections’, a regulation defining the handling of US flight cancellations by the airline.
The ANA website linked in the FAQ is of particular interest to agents who frequently book tickets with US itineraries.

If you have any other topics or questions that we should address in the FAQ, please contact us at infogermany@ana.co.jp in German or English!

ANA has introduced Branded Fares

(last update: 04.11.2024)

For the last few months, we have been in the process of restructuring our fares, we are now finalising them. You may notice a few changes, so we would like to take this opportunity to introduce you to the biggest ones.

Branded Fares are intended to give our end customers more options for customising and selecting their ticket purchases. With Branded Fares, certain fare rules (regarding ticket changes and cancellations) can be combined under one name (‘Brand’) regardless of the booking class. This means that different fare types can be selected for the same booking class. The airline can also link certain services to a fare type (‘Brand’). In our case, these are mainly rules on free baggage allowance and advance seat reservations.

Firstly, all the different fare types will be given a new name. Each fare is assigned a fare type (NC, RC, FF, etc.). The fare or ‘Brand’ determines ability to change or cancel flight reservations.
The main changes to the previous fare system are to the free baggage allowance and advance seat reservations in Economy Class. Previously, these details were determined by the booking or cabin class. With the introduction of branded fares, the fare purchased is now the decisive factor.

For new bookings, please pay particular attention to the baggage allowance and the rules for advance seat reservation, as these may vary depending on the fare.
We would like to thank you once again for your cooperation and look forward to taking this new step together with you.

If you have any questions or problems, please do not hesitate to contact us. We have also updated our FAQ section with a few questions about Branded Fares.

World’s First Pokémon In-Flight Safety Video!

(last update: 18.10.2024)

ANA and The Pokémon Company have collaborated to create the world’s first Pokémon In-flight Safety Video. ANA’s ‘Pikachu Jet NH’ and ‘Eevee Jet NH’ are currently playing Pokémon-themed in-flight safety and disembarkation videos.

The videos are designed to provide ANA’s in-flight safety messages while making the experience enjoyable, exciting and educational for everyone, from children to adults.

Please note that the operating routes may change depending on operational conditions and will not be confirmed until the day of the flight.

Free messaging for Premium Economy and Economy

(last update: 16.10.2024)

We have expanded our WiFi service earlier than planned! Since 9 October 2024, Premium Economy and Economy Class passengers on international flights now also have the option of limited internet use. Text messages can be sent and received on ANA flights via apps such as WhatsApp, LINE, Facebook Messenger, iMessage or Google Chat without an additional charge. Passengers who wish to use the Wi-Fi more extensively can continue to use our regular Wi-Fi service by paying a fee on board.

On domestic flights within Japan, free Wi-Fi access has been available to all passengers for some time now.

Free Wi-Fi in Business Class – Now available

(last update: 27.08.2024)

The time has finally come! Business Class passengers on international ANA flights can now enjoy free Wi-Fi.

We wish our mutual customers a relaxed travel experience with new opportunities!

ANA once again honoured by Skytrax

(last update: 26.06.2024)

In 2024 ANA was recognised as the best airline in two categories at the Skytrax World Airline Awards. ANA received the top ranking in the categories World’s Best Airport Services and Best Airline Staff Service in Asia.

The World Airline Awards are based on the results of an online survey of customers from around the world. ANA was honoured with the World’s Best Airport Services Award for the eleventh time and the Best Airline Staff in Asia Award for the ninth time.

“It is an incredible honour to once again receive such a prestigious awards from SKYTRAX. These awards are a testament to the tremendous efforts of our staff in direct customer service and the unwavering commitment of all ANA employees to provide an unrivalled customer experience” – Shinichi Inoue, President and CEO of ANA.

We are especially pleased to receive these awards for the fifth and fourth consecutive years, respectively.

ANA Future Promise Prop

(last update: 31.10.2023)

Since 23 October, another aircraft with a special livery has been flying for ANA on domestic routes in Japan. The Bombardier DHC8-Q400 is being used as the ANA Future Promise Prop to raise awareness of ANA’s sustainability and environmental strategy.

The on-board product also focuses on sustainability and reducing CO2 emissions. For example, the aircraft has a specific coating that mimics shark skin to reduce air resistance. Furthermore, various sustainable materials are used, such as vegan leather made of leftovers from apple juice production and a type of plastic made from shells.

Since the end of 2022, two Boeing 787s have been operating as ANA Future Promise jets on international and domestic routes.

New Partnership for Innovative Decarbonisation

(last update: 13.9.2023)

ANA has become the first airline in the world to sign a contract with 1Point5 to purchase carbon capture credits through direct air capture.

Based in Houston, Texas, 1Point5 works on carbon utilisation and sequestration projects. The company is currently building a direct air capture facility in Texas called Stratos, which is expected to be operational by mid-2025. This will be able to capture and remove large amounts of carbon dioxide directly from the atmosphere. The technology is a practical solution for emissions from hard-to-decarbonise activities such as aviation and transportation.

Starting in 2025, 1Point5 will sell ANA 10,000 tonnes of carbon dioxide removal credits for three years. The carbon dioxide captured for ANA will be stored in salt deposits that are not used for oil or gas production.

As part of its Future Promise, ANA has set itself the goal of achieving carbon neutrality by 2050. In addition to reducing emissions through operational and infrastructure improvements and sustainable aviation fuel, ANA’s climate strategy now includes the use of negative emission technologies.

Japan launches new” Visit Japan WEB” website!

(last update: 31.10.2022)

As of 01. November, Japan is introducing a new website for entry into Japan, which must be used by all passengers entering the country as of 14 November.

ANA flights between Europe and Japan

(last update: 22 June 2023)

Currently, all operating ANA flights continue to circumfly Russian airspace and take a different route than usual. As a result, flight times have increased and departure and arrival times were changed.

We sincerely apologise for any inconvenience this may cause for our customers and thank you for your understanding.

ANA pursues ambitious sustainability goals under ANA Future Promise 

ANA has committed to zero bottom-line CO2 emissions from its flight operations by 2050 as part of its latest environmental, social and governance (ESG) goals. This updates the company’s target set in July 2020 to reduce CO2 emissions by 50 per cent by 2050 compared to 2005 levels. ANA thus joins leading other companies around the world committed to sustainable growth and taking proactive steps towards net zero CO2 emissions as part of a comprehensive social initiative.

In addition, after plastic-free cutlery and straws, ANA is now introducing menu trays made from biodegradable materials. They are made of bagasse, a waste fibre from the sugar cane pressing process. With this initiative, the company will significantly further reduce its carbon footprint. The idea is part of a long series of individual sustainability initiatives by ANA. They all aim to achieve the ambitious sustainability goals by 2050.

The new meal trays will be introduced for Economy Class meals on international flights from August 2021. By replacing the plastic meal trays alone, the airline will reduce the amount of single-use plastics by about 30 per cent. This amount was equivalent to about 317 tonnes in the 2019 financial year.

Offset your flight emissions with ANA now at: