What’s up ANA?
Here you will find all the latest news. You can find our German press releases here.
Sales launch Vienna route
(last update: 18.07.2024)
In August we will finally resume our Vienna route.
ANA flights on the route from Vienna to Tokyo-Haneda and back can now also be booked for the winter flight schedule via the GDS system.
We look forward to your support. Happy sales!
ANA once again honoured by Skytrax
(last update: 26.06.2024)
In 2024 ANA was recognised as the best airline in two categories at the Skytrax World Airline Awards. ANA received the top ranking in the categories World’s Best Airport Services and Best Airline Staff Service in Asia.
The World Airline Awards are based on the results of an online survey of customers from around the world. ANA was honoured with the World’s Best Airport Services Award for the eleventh time and the Best Airline Staff in Asia Award for the ninth time.
“It is an incredible honour to once again receive such a prestigious awards from SKYTRAX. These awards are a testament to the tremendous efforts of our staff in direct customer service and the unwavering commitment of all ANA employees to provide an unrivalled customer experience” – Shinichi Inoue, President and CEO of ANA.
We are especially pleased to receive these awards for the fifth and fourth consecutive years, respectively.
Additional free baggage on one-way flights to Japan
(last update: 03.05.2024)
As part of the ANA Europe Kikoku Pack campaign ANA offers passengers traveling on a one-way ticket with an ANA direct flight from Europe to Japan two additional pieces of baggage free of charge. The campaign is valid from 1 May 2024 until 30 April 2025.
The ticket has to fulfill a few conditions and the traveler has to be a member of the ANA Mileage Club. In addition advanced application at least 7 working days before departure is requiered. Depending on the flight this can be done by mail or phone.
Please find the short brochure we have prepared for you with all details under downloads and below:
Free W-LAN for Business Class
(last update: 15.04.2024)
Free internet access was previously only available to ANA First Class customers. This service will be extended to the Business Class from this summer, insuring Wi-Fi usage on board international flights at no extra cost.
In addition, free text messaging via the ANA Wi-Fi service will also be available in Premium Economy and Economy Class by the end of March 2025.
Free Wi-Fi has already been available to all passengers on ANA domestic flights for some time.
Expansion of international air traffic in Terminal 2 of Tokyo-Haneda
(last update: 15.02.2024)
As of March 31, ANA will increase the number of international flights from Terminal 2 at Tokyo-Haneda Airport from 16 to 26.
Terminal 2 is particularly well connected to ANA’s domestic flights within Japan. The minimum transfer time from a domestic Japanese flight to an international flight is just 55 minutes. Baggage can already be checked in at the domestic Japanese airport for the onward flight and is checked through.
For international flights to Haneda Airport, the scheduled arrival terminal will be displayed 24 hours before departure time on the ANA website under Flight Status, with confirmation two hours before arrival. Due to Japanese law, travelers must collect their baggage upon arrival at Haneda and pass through customs with it. For a connecting flight within Japan, baggage can usually be checked in immediately afterwards.
At the same time, the ANA Suite Lounge and the ANA Lounge will reopen additional areas. Together, the two lounges will then offer relaxed waiting areas with a total of around 1,300 seats. The opening hours of the bar and the live kitchen will also be extended.
Summer timetable: more flights, more options
(last update: 26.01.2024)
ANA is entering the summer with more customer comfort and a further expanded flight schedule. We are looking forward to some additional flights to and from Europe!
Last March, ANA resumed flights between Munich and Tokyo with initially 3 flights per week and since summer 2023 with 4 weekly flights. The next frequency increase is now scheduled for 1 July 2024, so that ANA will once again connect Munich with Tokyo’s Haneda Airport, which is close to the city, on a daily basis from this summer.
From 1 August, the Tokyo/Haneda – Vienna connection will also be back on the flight schedule. After this route was also cancelled at the start of the coronavirus pandemic, ANA will finally return to Vienna Airport this summer, albeit with a reduced frequency of three flights a week until further notice.
With a late morning departure from Munich or Vienna and an early morning arrival the next day in Tokyo/Haneda, passengers have the best options for onward flights within Japan or to Asia and Oceania. Travellers to Japan whose flight ends in Haneda can start their journey directly with an exciting day of sightseeing or meetings in Tokyo and quickly get used to the Japanese rhythm. The return flight from Tokyo/Haneda departs again in the late evening and arrives in Munich or Vienna in the early morning, so that there are also the best flight connections for the return journey to Tokyo or for the onward journey.
The flight frequency on the Paris – Tokyo/Haneda route will also be increased to daily flights. ANA is thus strengthening its overall activities in Europe with the summer flight schedule and is also moving closer to the pre-corona offer in Europe. In addition, a concrete expansion of European routes is planned in a few months’ time: New connections from Tokyo/Haneda to Milan, Stockholm and Istanbul will then be launched in the 2024/25 winter flight schedule. Their launch had previously also been postponed due to Covid-19. We will provide further information on the new routes as soon as they are finalised.
The summer timetable is valid from 31 March to 26 October 2024 and, as always, can be found in the download area.
As there have been some changes, we would ask you to inform the affected customers and adjust the bookings as necessary. If you have any questions, please contact our Agent Helpdesk.
ANA HOLDINGS is included in the Dow Jones Sustainability Index for the seventh year in a row
(last update: 08.01.2024)
ANA HOLDINGS Inc. has been included in the Dow Jones Sustainability World Index (“DJSI”) for the seventh consecutive year and in the Dow Jones Sustainability Asia Pacific Index for the eighth consecutive year. This assesment recognises ANA’s sustainability efforts in the areas of climate strategy, decarbonisation, resource efficiency, circular economy and human rights. ANA was also recognised for its talent attraction and retention and customer relationship management.
The DJSI is a global index that assesses the world’s leading companies according to economic, environmental and social criteria. Of the nearly 2,500 global companies assessed, only 321 companies were included in the Dow Jones Sustainability World Index in 2023. ANA HD is also one of only 156 companies out of nearly 600 selected in the Asia Pacific region for the Dow Jones Sustainability Asia Pacific Index.
Eleventh consecutive year of 5 stars by SKYTRAX
(last update: 15.12.2023)
Once again this year, the renowned rating organisation SKYTRAX has awarded only ten airlines worldwide the title of 5-star airline.
The assessment is based on a strict examination of quality standards. These are not only observed on board, but also on the ground such as at the airports. The highest rating of 5 stars is only awarded to airlines that consistently offer a high-quality service.
ANA is the only airline in Japan to have received a 5-star rating for eleven consecutive years. We promise to continue to do everything we can to provide excellent service in 2024.
New telephone numbers for international customers
(last update: 15.12.2023)
From the 18th of December 2023 onwards, the local telephone numbers for the international ANA hotline in English and Japanese will change. The old telephone numbers will only be supported until the end of the year.
The international hotline is available daily and almost around the clock. The hotline is only unavailable between 11 a.m. and 2 p.m. (CET/winter time).
In the future you can reach this line at the following phone numbers:
Germany: 08001825021
Austria: 0800298887
Switzerland: 0800563291
Belgium: 0800-81853 (no changes)
Netherlands: 0800 020 1106
Luxembourg: 0032 800 81853 (no changes)
France: 0800904431
Italy: 800172667
We would like to ask you to pass on the relevant telephone numbers so that you and our mutual customers can reach us easily next year. The telephone numbers of the hotlines in German and French and those of our regional offices will not change. Of course, you can also find our current contact details at any time under “SkyAgent Contact”.
ANA Future Promise Prop
(last update: 31.10.2023)
Since 23 October, another aircraft with a special livery has been flying for ANA on domestic routes in Japan. The Bombardier DHC8-Q400 is being used as the ANA Future Promise Prop to raise awareness of ANA’s sustainability and environmental strategy.
The on-board product also focuses on sustainability and reducing CO2 emissions. For example, the aircraft has a specific coating that mimics shark skin to reduce air resistance. Furthermore, various sustainable materials are used, such as vegan leather made of leftovers from apple juice production and a type of plastic made from shells.
Since the end of 2022, two Boeing 787s have been operating as ANA Future Promise jets on international and domestic routes.
New Partnership for Innovative Decarbonisation
(last update: 13.9.2023)
ANA has become the first airline in the world to sign a contract with 1Point5 to purchase carbon capture credits through direct air capture.
Based in Houston, Texas, 1Point5 works on carbon utilisation and sequestration projects. The company is currently building a direct air capture facility in Texas called Stratos, which is expected to be operational by mid-2025. This will be able to capture and remove large amounts of carbon dioxide directly from the atmosphere. The technology is a practical solution for emissions from hard-to-decarbonise activities such as aviation and transportation.
Starting in 2025, 1Point5 will sell ANA 10,000 tonnes of carbon dioxide removal credits for three years. The carbon dioxide captured for ANA will be stored in salt deposits that are not used for oil or gas production.
As part of its Future Promise, ANA has set itself the goal of achieving carbon neutrality by 2050. In addition to reducing emissions through operational and infrastructure improvements and sustainable aviation fuel, ANA’s climate strategy now includes the use of negative emission technologies.
Missed Connections
(last update: 13.6.2023)
Customer experience is a matter dear to our heart. Unfortunately, we have recently had many bookings, especially on our Frankfurt flights, that were affected by flight schedule changes that were not adjusted. Regrettably, the travellers were not informed by their booking office and it happened time and again that they missed their connecting flights or arrived at the airport at the wrong time. This is very inconvenient for our customers and naturally has a negative impact on their satisfaction.
We are aware that flight schedule changes also cause a lot of work for you. However, as we continue to fly around Russian airspace due to the situation, we have to take a much longer route and therefore cannot avoid making adjustments to the flight schedule.
For flights in summer, the major flight schedule change by ANA took place on 14 February, for flights in winter on 6 June. Please also note that these schedule changes also affect the codeshare flights we operate with flight numbers of our joint venture partners.
In order for us to succeed in meeting our high service standards, we would therefore like to ask you to inform affected customers in good time about flight schedule changes, as well as to check any transfer times to MCT and offer customers alternatives if necessary. If you are unsure, you can always contact our Agent Helpdesk with any questions.
Important information about entering SSR CTCM/CTCE/CTCR information into the PNR
(last update: 16.12.2022)
Recently, there have been cases where customers’ contact information was not entered into the Passenger Name Record (PNR) and customers could not be informed in the event of flight irregularities, causing problems and inconvenience for customers.
A note has been added to Section 7 of the Distribution Policy regarding the handling of customer contact information. The ANA Policy will be adjusted accordingly to avoid potential legal proceedings.
Japan launches new” Visit Japan WEB” website!
(last update: 31.10.2022)
As of 01. November, Japan is introducing a new website for entry into Japan, which must be used by all passengers entering the country as of 14 November.
ANA flights between Europe and Japan
(last update: 22 June 2023)
Currently, all operating ANA flights continue to circumfly Russian airspace and take a different route than usual. As a result, flight times have increased and departure and arrival times were changed.
We sincerely apologise for any inconvenience this may cause for our customers and thank you for your understanding.
ANA pursues ambitious sustainability goals under ANA Future Promise
ANA has committed to zero bottom-line CO2 emissions from its flight operations by 2050 as part of its latest environmental, social and governance (ESG) goals. This updates the company’s target set in July 2020 to reduce CO2 emissions by 50 per cent by 2050 compared to 2005 levels. ANA thus joins leading other companies around the world committed to sustainable growth and taking proactive steps towards net zero CO2 emissions as part of a comprehensive social initiative.
In addition, after plastic-free cutlery and straws, ANA is now introducing menu trays made from biodegradable materials. They are made of bagasse, a waste fibre from the sugar cane pressing process. With this initiative, the company will significantly further reduce its carbon footprint. The idea is part of a long series of individual sustainability initiatives by ANA. They all aim to achieve the ambitious sustainability goals by 2050.
The new meal trays will be introduced for Economy Class meals on international flights from August 2021. By replacing the plastic meal trays alone, the airline will reduce the amount of single-use plastics by about 30 per cent. This amount was equivalent to about 317 tonnes in the 2019 financial year.
Offset your flight emissions with ANA now at: