What’s up ANA?

Important information about entering SSR CTCM/CTCE/CTCR information into the PNR!

(last update: 16.12.2022)

Recently, there have been cases where customers’ contact information was not entered into the Passenger Name Record (PNR) and customers could not be informed in the event of flight irregularities, causing problems and inconvenience for customers.

A note has been added to Section 7 of the Distribution Policy regarding the handling of customer contact information. The ANA Policy will be adjusted accordingly to avoid potential legal proceedings.

Japan launches new” Visit Japan WEB” website!

(last update: 31.10.2022)

As of 01. November, Japan is introducing a new website for entry into Japan, which must be used by all passengers entering the country as of 14 November.

The current My SOS website is only available until 13 November!

Japan will lift entry restrictions as of 11 October 2022 after more than two years of Covid related restrictions

(last update: 28 September 2022)

From 11 October, Japan will once again be easy to travel to: travellers from Germany and Austria will then be able to visit the Land of Smiles again for tourism purposes without having to book the trip through a tour operator or as part of a guided tour.

With the gradual opening of Japan for tourism, ANA has now also provided the new winter flight schedule: Double daily flights from Frankfurt, daily flights from London, three weekly flights from Paris, as well as our direct service to/from Brussels on selected dates. We are ready to take you to Japan and beyond this winter! Operating flights continue to circumfly Russian airspace and take a different route than usual. As a result, flight times may increase and departure and arrival times may change. You can find our current flight schedule here:

Adjustment of the fare structure as of 2 August 2022

(last update: 2 August 2022)

In order to take the changing travel behavior into account and to offer each passenger the appropriate flexibility for individual needs, the structure of our fares for travel between Europe and Japan will be adjusted from 2 August.

This may result in changes to the conditions for booking combinability, rebooking and refund options, minimum and maximum stay, advance purchase, etc. We kindly ask you to check the conditions of the fares you have requested. We kindly ask you to check the conditions of the called fares thoroughly. Should you have any questions or problems, please do not hesitate to contact our Agent Help Desk:

Cancellation of certain flights from Europe and schedule changes due to the situation in Russia and Ukraine

(last update: 28 July 2022)

We regret to inform you that some of our flights are cancelled and our service between Europe and Japan is temporarily reduced. Regarding the flights operated, we are flying around Russian airspace and taking a different route than usual. Therefore, the flight time may be longer and the departure and arrival times may change.

We sincerely apologise for any inconvenience and thank you for your kind understanding.

You will find our current flight schedule until 29 October 2022, as well as the subsequent flight schedule – as soon as it is fixed – on the following page:

Welcome to the Fast Track!

(last update: 23 July 2022)

Passengers arriving at Narita(NRT), Haneda(HND), Chubu(NGO), Kansai(KIX) or Fukuoka(FUK) airports can now take advantage of a new Fast Track process!

Visitors to Japan simply need to download the MySOS app and then upload all the required documents such as passport number, vaccination certificate and COVID-19 test certificates. Once the documents are checked and approved, users can use Fast Track upon arrival.

You can find the link to register and learn more about the quarantine procedure at the Japanese airports mentioned here:

ANA flights between Europe and Japan in the current situation in Russia and Ukraine

(last update: 27 June 2022)

Certain ANA flights have been cancelled in light of the situation in Russia and Ukraine. In addition, ANA flights operating to/from Europe are using an alternative route and will not fly over Russian or Ukrainian airspace until further notice. This will result in longer flight times and there will be corresponding changes to departure and arrival times.

In order to operate the Central Asian route, we have to obtain permission from the relevant country authorities for each flight. Although ANA flights from Brussels are currently operated, other European flights unfortunately have to be cancelled.

ANA will post any further flight status updates on the following website:

Please check the flight status of international ANA flights here. A list of our flights,
to and from Europe due to this situation can be found here:

If you wish to change or refund a ticket with flights to/from Russia or Ukraine departing on or before 31 December 2022, issued up to and including 24 February 2022, please contact the ANA International Reservation and Customer Service Center. ANA will accept changes or refunds for your ticket, without any fees. Please note, however, that customers who purchased their tickets through a travel agency or airline other than ANA should contact the respective travel agency or airline.

We sincerely apologise for any inconvenience this may cause for our customers and thank you for your understanding.

Measures to prevent the spread of the Coronavirus (COVID-19) and special handling of tickets

(last update: 20 April 2022)

ANA has taken a number of precautionary measures in response to the outbreak of the novel coronavirus (COVID-19) to ensure a safe environment for our customers and staff. However, special treatment for tickets departing after 28 February has been suspended until further notice due to the stabilisation of the situation and the relaxation of Japan’s entry requirements. Nevertheless, we are still able to flexibly accommodate customers who are denied entry due to a failed visa application or passengers with a positive test result.

Other measures include the abolition of change fees for rescheduling flight dates in many current fares to encourage customers to book flights with confidence and more flexibility.

When making new bookings, we generally ask you to take note of current developments, as well as the travel and security advice issued by the German Foreign Office. If in doubt, please contact our AgentHelpdesk by telephone and refrain from sending your enquiries by e-mail, as we are currently unable to guarantee prompt processing by e-mail. We ask for your understanding. Thank you very much!

You can find the latest information and further measures from ANA

or follow the corresponding link on the start page of our homepage.

ANA Care Promise: ANAs standard for air travel receives 5-star Covid19 safety rating from Skytrax

Various aspects of daily life are affected by new codes of conduct. At ANA, we aim to ensure the comfort and safety of all our valued passengers and staff by providing a clean and hygienic environment for our customers in airports, lounges and on board aircraft. We promise our customers a comfortable and enjoyable experience with a focus on safety and comfort.

ANA was the first airline in Asia to receive a 5-star Covid-19 rating from Skytrax. The prestigious award confirms the quality of the “ANA Care Promise”. ANA continues to continuously ensure the comfort and health of all passengers and all staff.

The 5-star Covid-19 safety rating assesses over 190 protocols and confirms that “ANA Care Promise” and related initiatives are effective against the spread of Covid-19 and other diseases. Skytrax noted that ANA has implemented superior airport handling standards using a range of advanced contactless technologies. In addition, ANA received praise for innovative approaches to customer handling and the implementation of strict social distancing protocols for check-in, boarding and arrivals.

Despite this very prestigious recognition, ANA will continue to continuously improve its efforts to gain and maintain the trust of all who choose to travel with the airline.

ANA pursues ambitious sustainability goals under ANA Future Promise 

ANA has committed to zero bottom-line CO2 emissions from its flight operations by 2050 as part of its latest environmental, social and governance (ESG) goals. This updates the company’s target set in July 2020 to reduce CO2 emissions by 50 per cent by 2050 compared to 2005 levels. ANA thus joins leading other companies around the world committed to sustainable growth and taking proactive steps towards net zero CO2 emissions as part of a comprehensive social initiative.

In addition, after plastic-free cutlery and straws, ANA is now introducing menu trays made from biodegradable materials. They are made of bagasse, a waste fibre from the sugar cane pressing process. With this initiative, the company will significantly further reduce its carbon footprint. The idea is part of a long series of individual sustainability initiatives by ANA. They all aim to achieve the ambitious sustainability goals by 2050.

The new meal trays will be introduced for Economy Class meals on international flights from August 2021. By replacing the plastic meal trays alone, the airline will reduce the amount of single-use plastics by about 30 per cent. This amount was equivalent to about 317 tonnes in the 2019 financial year.

Offset your flight emissions with ANA now at: